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Privacy policies
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The Internet, Privacy and
eGain
The Internet contains a wealth of information,
which is what attracted you to it in the first
place. Some sites will collect personal information
about you to enhance the use of that site—to
personalize pages etc. You probably don't
want anyone else to know these details—for
example, your real name (though some people
on the 'net use aliases, alter egos or nicknames),
street address, phone number, or email address.
Also, the other thing to remember is that
when you go online, sites you visit may be
gathering information about you without your
knowledge.
eGain's Policy
eGain's policy is to respect and protect
the privacy of our users. eGain will never
willfully disclose individually identifiable
information about its customers to any third
party without first receiving that customer's
permission. This policy statement tells you
how we collect information from you and how
we use it. Using the Internet should be a
fun and non-threatening experience and we
want to help make it so. There are cases where
eGain may ask you for personal information,
such as your name or address. We only do this
when you register for mailing lists/contests/promotions
or services that require registration or subscription
(for example, a chat). eGain needs to collect
this information for ensuring your satisfaction
in browsing our web site, tracking or verifying
compliance with eGain policies as well as
federal, state and local laws and/or for editorial
and feedback solicitation purposes. When we
intend to use your personal information, we
tell you up front. This way you can decide
whether you want to give us the information
or not. For example, we may want to send you
materials via email or regular mail at your
request. In case you change your mind or some
personal information may change (such as your
marital status), we will endeavor to provide
a way to correct, update or remove the personal
data you give us.
Use of cookies
There has been an increase in the use of cookies
on the WWW during the last two years and it
is an area that, rightly or wrongly, concerns
many people. On your first visit to some eGain
sites, a "cookie" may be sent to
your computer from the eGain server. A cookie
is a file that stores a personal preference
file so that the originating server recognizes
you as a unique user. It cannot tell us that
you are "Person A" from Location
A. We use cookies to track user trends and
patterns. This helps us better understand
and improve areas of the eGain web site that
our users find valuable—you know the
pages that people go back to time and time
again and the ones that people look at once.
While this activity depends on the use of
a "cookie," visitors to an eGain
web site always have the option of disabling
cookies via their browser preferences. Note
that all modern browsers, version 4 and above
of both Netscape Navigator and MS Explorer
have cookies turned on as a default. However,
note that some parts of an eGain web site
may not function properly if you refuse a
cookie. What cookies cannot do is read your
hard drive or sell your secrets to another
organization. A cookie can only be read by
the organization that sets it.
Links to other sites
Users should be aware that when you are on
an eGain web site, you could be directed to
other sites that are beyond our control. There
are links to other sites from eGain's pages
that take you outside our service. For example,
if you "click" on a link in an article
item, the "click" takes you off
the eGain web site. This includes links from
partners that may use eGain's logos as part
of a co-branding agreement. These other sites
may send their own cookies to users, collect
data or solicit personal information. Always
be aware of where you may end up! Please keep
in mind that whenever you give out personal
information online—for example, via message
boards or chat—that information can be
collected and used by people you don't know.
While eGain strives to protect its user's
personal information and privacy, we cannot
guarantee the security of any information
you disclose online and you do so at your
own risk. eGain's policy does not extend to
anything that is inherent in the operation
of the Internet, and therefore beyond eGain's
control and is not to be applied in any manner
contrary to applicable law or governmental
regulation. We reserve the right at our discretion
to make changes to this policy at any time.
Please check this page periodically for changes.
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